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Fair Way Travels & Tours Agency extends sponsorship deal with Daman Speed Academy

ABU DHABI: Fair Way Travels & Tours Agency, the largest and most recognised travel management company in the emirate of Abu Dhabi, will continue to support Daman Speed Academy (DSA) and its drivers thereby reposing its faith in the Academy’s drivers by acknowledging the progress they have been making over the years.

DSA divers have been in stellar form over the years, particularly Amna Al Qubaisi who was the UAE Rotax Max champion in 2016-17 and also represented the UAE at two World finals.

Likewise, Hamda Al Qubaisi, Ali Al Shamsi and Saeed Al Ali have put in impressive performances at local championships, improving with every passing year.

In fact, DSA drivers have been consistently dominating the local circuits over the years in their respectively classes even as they aspire to race internationally against some of the best in the world.

Speaking after renewing the sponsorship deal, Fair Way Travels & Tours Agency CEO Abdulla Bin Omeir said: "We are proud to be associated with Daman Speed Academy. It is an amazing feeling to be among the first to support these talented young drivers and witness the progress they have made in such a short time."

"We are very pleased to note, in particular, Amna’s abilities, intelligence and determination. These qualities in Amna make it hard to beat her, especially as she never gives up."

"We are looking forward to many more years of collaboration with DSA and fully support Amna on her Journey, which she has turned into a mission, of being the first Emirati woman to race internationally."

DSA Founder and Abu Dhabi Racing Managing Director Khaled Al Qubaisi said: "Fair Way Travels & Tours Agency’s continued sponsorship of Daman Speed Academy is testimony to the progress our young drivers are making."

"I would like to thank Mr Abdulla Bin Omeir for reposing his faith in the DSA and assure that our drivers will give it their best in the coming season."

"On another note, I would like to wish our drivers the very best in their endeavour to continue to bring laurels for themselves and the DSA in general."

Fair Way Travels & Tours Agency offers 100 complimentary Umrah packages for service members in cooperation with the General Command of the Armed Forces during Ramadan

Fair Way Travels & Tours Agency offers 100 complimentary Umrah packages for service members in cooperation with the General Command of the Armed Forces during Ramadan

Initiative launched to mark 100 years since the birth of the late Sheikh Zayed bin Sultan Al Nahyan, the Founding Father of our Nation

Abu Dhabi, United Arab Emirates, 5 June, 2018: To mark 100 years since the birth of Sheikh Zayed bin Sultan Al Nahyan, Fair Way Travels & Tours Agency, one of the largest and most renowned travel management agencies, and the flagship company of the reputed Omeir Bin Youssef Group, has announced the delivery of 100 complimentary Umrah packages during Ramadan. The Umrah package includes cost of travel, accommodation and transportation for the Armed Forces service members, the guardians of our homeland.

The initiative reaffirms the agency’s commitment to follow in the footsteps of the late Sheikh Zayed bin Sultan Al Nahyan in its approach to charity and our wise leadership’s care for the happiness and comfort of the people. Fair Way Travels & Tours Agency presented this initiative as a token of appreciation for the great efforts given by UAE soldiers in protecting the homeland.

Abdullah Bin Omeir, CEO of Fair Way Travels & Tours Agency, stressed that the initiative is a testament to the agency’s faith and commitment to the humanitarian values instilled in the nation by the late Sheikh Zayed Bin Sultan Al Nahyan. These values have established the founding structures of a young nation that has achieved exceptional levels of economic and social success, demonstrated by the happiness and prosperity of its people. Bin Omeir Said: “We were inspired by our wise leadership’s charitable actions to take this opportunity to honor our brave soldiers, the protectors of our homeland.”

Bin Omeir added: “These complimentary Umrah trips reflect the Agency's vision, commitment and accumulated experience in providing the best travel services, reaffirming our central purpose of ensuring the comfort of our customers from A-Z. This is the way to assert the leadership of Fair Way Travels & Tours Agency and its distinguished position nationwide, which we seek to strengthen continuously by providing more leading services.”

The General Command of UAE Armed Forces expressed its appreciation for Fair Way Travels & Tours Agency’s generous gesture. The gift demonstrates the country’s values of harmony and synergy and the wise leadership’s focus on people’s wellbeing and humanitarian contributions, especially those contributions made by the families of members of the armed forces who have contributed strongly to the preservation, security and stability of the homeland.

In its 60 years of operations, Fair Way Travels & Tours Agency has often sought to give back to society by supporting charitable efforts aimed at promoting the key human values in the UAE, as a home to values of peace and coexistence.

Fair Way Travels & Tours Agency has offices in the cities of Abu Dhabi, Al Ain and Dubai, as well as international offices in Washington DC and China. The Agency provides travel and planning services for events and conferences, including institutional and family events, as well as trips to holy places and other locations. Fair Way Travels & Tours Agency's portfolio includes business travel services, travel services for the private and public sector, as well as personal travel services. The agency has a 24-hour customer service center with over 40 employees in Abu Dhabi and Al Ain to meet the requirements of customers in different time zones.

Omeir Travel Diversifies Offerings & Builds Competitive Edge with Renewed Amadeus Partnership

Leading UAE travel agency aims to strengthen its digital capabilities and enhance the customer experience through the renewed 3-year agreement with Amadeus Gulf

March 30, 2018: As online travel bookings continue to rise across the region, Fair Way Travels & Tours Agency—one of the most recognized travel management companies in the UAE—has extended its partnership with Amadeus Gulf to expand the agency’s integrated travel services and digital solutions offering for its customers.

Under the 3-year agreement, Omeir Travel will leverage cutting-edge travel technology solutions aimed at maintaining the agency’s competitive edge. This includes driving automation across the agency’s operations and optimizing intelligence tools in order to improve product customization and enhance the customer experience. The latest agreement will also see Omeir Travel diversify its capabilities in online and retail shops.

Online applications in particular are changing the way that consumers explore, book, and enjoy their travel experiences today. Omeir Travel is capitalizing on this trend by benefitting from Amadeus Web Services and Amadeus Mobile Traveller in promoting powerful mobile app and strengthening its web presence through targeted shopping features.

Mr. Abdulla Bin Omeir, CEO, Fair Way Travels & Tours Agency said; "In our continuous efforts to deliver exceptional customer experience, we have embarked on a journey of digital transformation for our business. With Amadeus as our technology provider, we are confident that we can stay agile and adapt to the fast-changing needs of our customers. Amadeus a leading global provider of new generation technology solutions for the Travel industry undoubted has the deep knowledge which will enable us for the future."

According to Graham Nichols, Managing Director of Amadeus Gulf, "We are delighted to renew our long association with Omeir Travel as they embark on this exciting digital project. We will bring our vast worldwide on-line experience and technology to support them fully throughout their transformation. This new agreement demonstrates the confidence that they have in our technology, service and support—as well as our commitment to helping partners shape the future of travel."

Jauhar Abdul Gafoor, Sales Director – Abu Dhabi, Al-Ain & Oman, Amadeus Gulf, said: "Our latest solutions will provide Omeir Travel with the ability to deliver and enhance their customer journey across multiple retail touchpoints. We are looking forward to a continued, long-standing relationship with such a trusted brand."

As part of the agreement, Amadeus Gulf will continue to offer Omeir Travel a suite of solutions including Amadeus Web Services, Corporate Traveller, Productivity Tracker, Touchless Solutions, RTS Consolidator as well as direct access to a Global Helpdesk 24x7.

Launch of Fair Way Travels & Tours Agency representative office in Chengdu, China
It is with great pride that we announce the launch of Fair Way Travels & Tours Agency representative office in Chengdu, China.

This was celebrated in China by hosting an evening of superb food and authentic entertainment to mark the opening of our new office. The event was held at the luxurious Ritz-Carlton, Chengdu, showcasing what the UAE has to offer as a highly popular tourist destination.

The event was attended by Mr. Badir A. Almusharrekh the UAE Commercial Counsellor to China, some Emirati dignitaries, our partners in the UAE and top travel agencies from all over China.

Guests were treated to an array of eye-catching performances, including an elegant peacock dance and a beautifully choreographed display by the 'Gold Acrobats', which represented the strength and power of the desert. The event allowed us to celebrate with our loyal partners in China.
Fair Way Travels & Tours Agency sign partnership with Egypt Air as Preferred Sales and Services Agent in Abu Dhabi and Al Ain
Abu Dhabi, UAE – November 28, 2016: Fair Way Travels & Tours Agency, one of the largest and most renowned travel management companies and the flagship company of the reputed Omeir Bin Youssef Group in the emirate, has been declared as the PSSA (Preferred Sales and Services Agent) for Egypt Air in Abu Dhabi and Al Ain.

The partnership agreement was signed by Abdulla Bin Omeir, CEO, Fair Way Travels & Tours Agency and Ossama Haroun, Manager – Abu Dhabi and Al Ain, Egypt Air in the presence of HE Wael Al Sayed Mohammed Gad, the Egyptian Ambassador to the UAE along with members of Fair Way Travels & Tours Agency management.

As part of the agreement, Fair Way Travels & Tours Agency will provide exclusive services to Egypt Air customers including airline tickets, hotel bookings, via a variety of different payment options through their offices in Abu Dhabi and Al Ain. Fair Way Travels & Tours Agency has over 60 years experience in the travel industry becoming a preferred agent for many renowned international airlines. . The two entities have enjoyed a successful partnership in the past. One of their many achievements include, them successfully operating the first direct charter flight from Abu Dhabi to Sharm El Sheikh and now plan to operate a new charter flight to Luxor and Aswan along with other cities around the world.

Abdulla Bin Omeir, CEO, Fair Way Travels & Tours Agency said, “60 years in the travel industry has resulted with us having access to a vast network and serving a variety of clients. Our business has gone from strength to strength with customer service and experience at the heart of our company strategy and we continue to forge strong relationships with our customers, clients and partners. We are delighted to establish a new partnership with Egypt Air which is a strong Key player in the commercial airline industry, providing a variety of choices and a number of new benefits to our clients. The partnership will only further strengthen our vision as we continue to provide clients with a seamless booking experience.”

Ossama Haroun, Manager – Abu Dhabi and Al Ain, Egypt Air added, “Fair Way Travels & Tours Agency’s innovative ways to provide customers with convenient and up to date methods of travel planning makes it stand out from its competitors. The agency is a key strategic partner to us thanks to its widespread network both within the region and globally along with 60 years of being in the business, proving its reliability.”

HE Wael Al Sayed Mohammed Gad, the Egyptian Ambassador to the UAE said: “Signing the partnership with the preferred sales and service agent Fair Way Travels & Tours Agency enhances Egypt Air’s status among our peer airlines within the Arab world. With this partnership both companies can provide competitive offers to encourage more UAE residents to enjoy year round travel to Egypt and experience its touristic and historic landmarks and leisure resorts. This partnership will also support the tourism movement to Egypt, and in turn benefit both parties. We have confidence in the excellent work delivered by both companies in providing leading travel and tourism services to Egypt and other countries, raising revenue for both Egypt and the UAE.”

Fair Way Travels & Tours Agency has over 50 offices and implants in Abu Dhabi, Al Ain and Dubai along with international offices in Washington DC, USA and China that have served over 150,000 passengers and have been responsible for planning more than 100 conferences, corporate events, family reunions, religious pilgrimages, etc. in 2015 alone. The agency’s portfolio includes corporate travels such as business and government related trips along with personal leisure trips. They also boast a network of over 850 airports, 170+ hotels and over 200 partners globally.

Earlier in the year, the agency unveiled its state-of-the-art 24 Hour call center with 40+ employees in Abu Dhabi and Al Ain offering clients round the clock service. Irrespective of what time zone they are in or however urgent their issue, clients may call as well as visit the center at any time convenient for them to cater to their and their GSA’s needs.
Al Ain Call Centre Launch
Fair Way Travels & Tours Agency has opened another 24/7 Call Centre which will be based in its head office in Al Ain. The call centre (Toll Free: 800 200 200) will assist clients and customers with a variety of services ranging from creating travel itineraries to assisting/managing travel requests and needs in both English and Arabic. Furthermore the Call Centre will be open for visits if any clients/customers wants to book their travel plans face to face; this service will be offered from 8am till 12am.

Mr. Abdulla Bin Omeir, the CEO of Fair Way Travels & Tours Agency stated that,” Al Ain is very much a potential market and the newly launched Call Centre will offer the seamless travel service to all our clients and customers. It will operate 24/7 with next generation call centre solutions that can accommodate future growth of our network and operations. We believe in providing our customers and clients with personalized travel management services that dictate the perfect output.”

The official opening ceremony was held on 7th September 2016 in Al Ain which saw attendance of top management officials of Airlines and Travel Industry partners.
Alitalia Introduces Hi-Tech Bag Drop-Off Kiosks at Rome’s Fiumicino Airport
The check-in process for Alitalia passengers flying from Rome Fiumicino airport is now faster and simpler. The Italian airline has introduced 40 self-service check-in kiosks at Terminal 1 and for the first time in Italy, 10 new self-service bag drop-off kiosks for the automatic delivery of checked-in baggage. This means that passengers with luggage for the aircraft's hold can check-in their bags on the web, mobile phones or self check-in and then drop off their suitcases in just a few seconds without having to queue at check-in desks.

Aubrey Tiedt, Alitalia's Chief Customer Officer, said: "The new service aims to make the travel experience with Alitalia even more innovative and comfortable and provide the best technological solutions available to our customers. Alitalia is committed to making excellence its benchmark, and to stand out among European airlines for its efficiency, innovation and hospitality. This is why we have made check-in faster, especially for passengers with baggage to drop off. At the new kiosks, travellers will be greeted by Alitalia staff, who will provide them with any assistance they may need to check-in smoothly and rapidly.”

At the new self check-in kiosks, passengers will be able to print boarding passes and tags for luggage to be dropped off at the self-service units.

The kiosks will also allow passengers to purchase additional services such as extra baggage allowances, weight or size excess fees, on-board seat selection, upgrades to a higher class of travel, fast-track for security checks and purchasing of day tickets for the airline's recently opened Casa Alitalia lounge.

Digital check-in such as web, mobile and self-service, is becoming increasingly popular with Alitalia passengers, and according to the airline’s latest data, there were nearly 2.6 million digital check-ins between January and April this year, accounting for 52.3 per cent of the total check-in transactions, up 7.9 per cent on the same period last year.
Fair Way Travels & Tours Agency invests AED 4 million for upgrading the State-Of-The-Art Call Centre in Abu Dhabi and Al Ain
Abu Dhabi, UAE - 04 June 2016: Fair Way Travels & Tours Agency, one of the largest and most renowned travel management companies and the flagship company of the renowned Omeir Bin Youssef Group in the emirate, invested AED 4 million for upgrading its high tech call center in Abu Dhabi and Al Ain. The upgraded call center in Abu Dhabi has 40 multilingual staff that operates 24 hours a day with the aim of serving customers as an outlet, extending support to all the services, and guarantee easy accessibility and better overall customer experience.

The call center is equipped with the state of the art Cisco Call Center solutions with professionally trained customer care agents to work seamlessly and round-the-clock with customer demands and business needs, ranging from general queries related to visa, travel insurance, ticketing to hotels and holidays and more. Customers can choose to visit the call center directly to discuss or can call the call center.

Commenting on the Upgrade, Mr. Abdulla Bin Omeir C.E.O of Omeir Bin Youssef Group said “We have established our first call center in 2001 with staff strength of 9, and then we officially launched our 24 hour operation call center on 2011 with staff strength of 20 multilingual agents. And today, we have invested in upgrading our system keeping the future in mind, which is reflected in our upgraded call center infrastructure that delivers a highly secure, virtual and sophisticated customer interaction management solution for up to 400 agents ensuring amazing scaling possibilities. In addition to that, we record all our calls and do constant check-ups for quality and monitoring purposes, and to improve our customers’ experience. Our system underlines our commitment to grow and diversify the channels through which we reach our customers. These new services support our various outlets and customers’ requirements from all over the world at different time zones. We combine the best aspects of a local travel agency and global travel management company by exploring possibilities and innovative solutions to make traveling easy and safe for our customers”.

“As part of our strategic expansion plans, we have recently established two new outlets to serve our customers in Washington DC and in China. And our Al Ain call center will be fully operational right after Eid al-Fitr, and there will be further expansions in the future to elevate our reach and meet our customers’ needs from all over the world” he added.

Fair Way Travels & Tours Agency has also introduced the new secure payment gateway, which is the first of its kind, dedicated to provide expertise in helping this segment grow and support the UAE economy at large. The new secure payment gateway has been developed keeping the needs of the customers in mind. With this email based invoicing system, there is no need to share credit card details with anyone and a secure online link can be used to do the payment. This can be done via mobile or a desktop at convenience.
Employee of the Year 2015
Fair Way Travels & Tours Agency announced its employee of the year 2015 on 2nd May 2016 in a private ceremony at Intercontinental Abu Dhabi, which was attended by the award winners and the top management of the firm. The award was created to recognize staff for their outstanding contributions and excellence towards exhibiting and nurturing the values that Fair Way Travels & Tours Agency stands for. It embodied the culture of encouraging habits and practices that leads to not only professional success but personal as well.

This unparalleled recognition was awarded to Mr. Ashraf Fawzy Saleh, Mrs. Arulsuba Neil Singh, Mr. Imran Khan Deshmukh and Mr. Vasanth Ravisankaran.

“We are building a system where values are embedded within the core work structure. To see this award being won is a true testament that this system is being practiced and grown to its full potential. Each of the staff who have won this award have exhibited the values that we stand for and the excellence we aim for, said Mr. Abdulla Bin Omeir, the Chief Executive Officer of Omeir Bin Youssef Group.

He added, “the Employee of the quarter is a miniature version of this award and it pushes our company to an era of sustained customer satisfaction. It also shows our appreciation towards our employees; we want to retain the best of the best and support and motivate them to always excel in whatever they are doing and want to achieve.”

The award ceremony ended on a high note with dinner and photoshoots.
Fair Way Travels & Tours Agency Partnership with Abu Dhabi Racing
A true show of passion and excellence: One more addition to Fair Way Travels & Tours Agency’s “Corporate Social Responsibility” activities.

Abu Dhabi: Dec 2015: Following the tradition of our values and leading by example, Fair Way Travels & Tours Agency has partnered with Daman Speed Academy & Abu Dhabi Racing to show our support and encouragement in their long – term objective of delivering the first Emirati Formula 1 driver, thereby creating a legacy to inspire the nation’s youth and also in their prime objective of increasing Emirati participation in various global motorsport disciplines ranging from karting to single seats, GT and endurance racing at international levels.

About Daman Speed Academy

Launched by Abu Dhabi Racing (ADR) the Daman Speed Academy (DSA) aims to groom young UAE Nationals to become professional racing drivers and to bolster the Emirate’s presence in international motorsports.

Established under the aegis of Sheikh Khalid Al Qassimi, Chairman of Abu Dhabi Racing and Mr. Khaled Abdulla Al Qubaisi, Managing Director of Abu Dhabi Racing, the Daman Speed Academy sponsors a handful of young UAE Nationals every year to undergo a comprehensive driver training program. The young aspirants will go through a series of courses, seminars, workshops and track-time; ultimately preparing them for life as professional sportspeople and top performers in various capacities. The Yas Marina Circuit in Abu Dhabi is home for the academy.

Abu Dhabi Racing

Abu Dhabi Racing is an Abu Dhabi-based company working on a number of initiatives designed to bolster the emirate’s presence in global motorsport.

Via strategic relationships with Abu Dhabi-based motorsport stakeholders – including Abu Dhabi Motorsport Management, Yas Marina Circuit and Abu Dhabi Tourism & Culture Authority - the primary objective for Abu Dhabi Racing is to increase Emirati participation in various global motorsport series, including off-road and circuit-based disciplines.